UK
Standard Delivery - 48 hour Royal Mail tracked service - Free
**Suspended** Next Day delivery - 24 hour Royal Mail tracked service as Royal Mail service too unreliable
If urgent an overnight DHL Courier service can be arranged for a £6.00 carriage charge - please ring the office to arrange (020 8980 8143).
European Union
Standard Delivery - 5-7 working days - £15 carriage charge + EU VAT
Delivered Duty Paid (DDP). We have partnered with a dedicated carrier to Europe - Samos Shipping - who ship into Europe via a hub in Holland. They handle all the import customs paperwork. EU Vat will be charged at checkout together with the shipping. No other charges will be incurred - so your umbrellas will be delivered to your door safe in the knowledge that no additional charges will be requested.
Norway
Standard Delivery - 5-7 working days - £15 carriage charge + Norwegian VOEC VAT
Delivered Duty Paid (DDP). We have partnered with a renowned international carrier who will handle all the import customs paperwork. Norwegian Vat will be charged at checkout together with the shipping. No other charges will be incurred - so your umbrellas will be delivered to your door safe in the knowledge that no additional charges will be requested.
USA
Standard Delivery - 5-7 working days - £20 carriage charge
Quicker Delivery available at cost - please contact the office
Please note that any cross border duties and taxes on US shipments are payable by the customer. You will be notified by US customs in the unlikely event that any additional charges are due. These are beyond our control unfortunately.
Rest of the World
Standard Delivery - 7-10 working days - £25 carriage charge
Quicker Delivery available at cost - please contact the office
Please note that any cross border duties and taxes on international (rest of the world) shipments are payable by the customer. You will be notified by their country's local service if any additional charges are due. These are beyond our control unfortunately.
_______________________________________________________________________________________
RETURN / REFUND POLICY
CANCELLATIONS
If you decide to cancel your order prior to shipping, please telephone us on +44 (0)20 8980 2591 or email us at sales@inceumbrellas.com
We will cancel your order immediately and issue a full refund of your payment. A confirmation of this cancellation will then be emailed to you. Unfortunately once the order has been shipped, cancellations are no longer available and the order falls under our return/ refund policy, detailed below.
Made to order
Any order which as has been customised, or branded, or made to order in any way is not subject to our cancellation policy. By placing the order you understand you are asking us to provide the ‘service’ of customising and personalising your umbrellas/goods. And therefore you are waiving your right to cancel once the order has been placed.
RETURN / REFUND POLICY
If you are not completely satisfied with your purchase, you can return it within 30 days of purchase, for an exchange or refund. Returns that are received after 30 days will only be accepted at our discretion and we reserve the right to refuse.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging with tags. We cannot accept a returned product if its scratched, stained or damaged in any way, as a result of wear and tear, deliberate or accidental damage.
Made to order
Any order which has been customised, or branded, or made to order in any way is not covered by the returns policy. By placing the order you understand you are asking us to provide the ‘service’ of customising and personalising your umbrellas/goods. And therefore you are waiving your right to change your mind and return them. However please notify us within 7 days if the goods are faulty on delivery.
To complete your return, we require a receipt or proof of purchase.
Please contact us for a returns number to help tracking and ensure you receive your refund or exchange as per our policy. Please telephone +44 (0)20 8980 2591 or email us at sales@inceumbrellas.com